Privacy Policy

Cielomar Eating Disorder Recovery (“Cielomar,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and share information obtained through our website and communications.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information when you visit our website or contact us:

Personal Information

Name
Email address
Phone number
Information you voluntarily submit through contact or admissions forms

Non-Personal Information

Browser type
IP address
Pages visited and time spent on our site
Device and usage data

This information helps us improve our website, understand user needs, and communicate effectively.

How We Use Your Information

We use the information we collect to:

Respond to inquiries and admissions requests
Provide information about our programs and services
Verify insurance or coordinate admissions-related communication
Improve our website and user experience
Comply with legal or regulatory requirements

We do not sell or rent your personal information.

HIPAA & Healthcare Privacy

Cielomar is committed to maintaining confidentiality and complying with applicable privacy laws, including HIPAA, where required. Information submitted through our website is not intended to replace secure clinical communication. For protected health information, our team follows strict privacy and security protocols.

How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your data.

Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, analyze website traffic, and improve site functionality. You may choose to disable cookies through your browser settings.

Third-Party Services

We may use third-party services (such as analytics tools or form processors) to help operate our website. These providers are only given access to information necessary to perform their services and are required to maintain confidentiality.

Your Choices

You may:

Request access to or correction of your personal information
Opt out of non-essential communications
Contact us with questions about how your data is used

To make a request, please contact us using the information below.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have questions about this Privacy Policy or how your information is handled, please contact us at info@cielomaredr.com.