Effective Date: [Insert Date]

 

At Cielomar Recovery, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, including our website, virtual programs, and any other related platforms.

 

Information We Collect

1. Personal Information
   We may collect personal information such as your name, email address, phone number, date of birth, and any other details you provide when registering for our services, subscribing to newsletters, or communicating with us.

2. Health Information
   As part of our therapeutic services, we may collect sensitive health-related information, including details about your physical and mental health. This information is treated with the highest level of confidentiality and security in accordance with applicable laws.

3. Usage Data
   When you access our website or use our virtual programs, we may collect data about your interaction with the site, including IP address, browser type, operating system, and browsing behavior. This helps us improve our services and optimize user experience.

4. Metaverse Interaction Data
   If you participate in our VIVA Program, we may collect anonymized interaction data to monitor program effectiveness and enhance the virtual therapy experience. This data does not include identifiable personal information unless specifically authorized by the user.

 

How We Use Your Information

1. Service Delivery
   We use your personal and health information to deliver our virtual therapy services, tailor treatment plans, and provide the best possible care.

2. Improvement of Services
   Your usage and interaction data help us optimize our website and virtual therapy programs, ensuring a seamless and effective experience.

3. Communication
   We may use your contact details to send you important updates, notifications, and information about your treatment or our services.

 

Data Security

We take all reasonable precautions to protect your personal and health information from unauthorized access, disclosure, or alteration. We use encryption, secure servers, and other protective measures to ensure the safety of your data.

 

Sharing of Information

1. With Your Consent
   We will only share your health information with third parties if you provide explicit consent or if required by law.

2. Service Providers
   We may share certain information with trusted service providers who assist in delivering our services, such as technology partners. These providers are bound by confidentiality agreements and only have access to data necessary for their role.

3. Legal Requirements
   We may disclose your information if required to comply with legal obligations or to protect our rights and safety.

 

Your Rights

• Access and Correction: You have the right to request access to the personal information we hold about you and request corrections if necessary.

• Opt-Out: You may opt-out of receiving communications from us at any time by following the unsubscribe instructions provided in the communication.

• Data Deletion: You may request the deletion of your personal data, and we will honor such requests in compliance with legal and therapeutic obligations.

 

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings, but disabling them may affect your ability to fully use our services.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

 

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

 

(650) 556-4565

info@cielomaredr.com 

 

PO BOX 371420

Montara, CA 94037