Terms and Conditions

Effective Date: [Insert Date]

Welcome to Cielomar Recovery. By accessing and using our website, virtual programs, and services, you agree to comply with the following Terms and Conditions. Please read these terms carefully, as they outline your rights and responsibilities while engaging with our services.

1. Acceptance of Terms

By using our website and services, including the VIVA Program (Video Immersive Virtual Atmosphere), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Eligibility

Our services, including the Virtual Eating Disorder Program and other therapeutic offerings, are intended for individuals who meet the eligibility criteria. By using our services, you confirm that:

You are at least 18 years old or have obtained parental consent if you are under 18.
You have the legal capacity to enter into binding agreements.

3. Use of Services

Personal Use: Our services are intended for personal, non-commercial use only. You agree not to resell, duplicate, or exploit any part of our website, programs, or materials for commercial purposes without explicit written permission.
Compliance: You agree to use our services in accordance with all applicable laws and regulations. Any unlawful or abusive use of our platform or services is strictly prohibited.

4. Health and Safety

Cielomar Recovery provides therapeutic programs aimed at supporting recovery, but we do not guarantee specific outcomes. Our services do not replace professional medical advice, diagnosis, or treatment. Always consult your healthcare provider before making decisions regarding your mental or physical health.

5. Privacy and Data Collection

We take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal and health-related information. By agreeing to these Terms and Conditions, you also acknowledge that you have read and accepted our Privacy Policy.

6. Intellectual Property

All content on our website and within our programs—including but not limited to text, graphics, logos, videos, and software—remains the property of Cielomar Recovery or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use the content for personal, therapeutic purposes only.
Restrictions: You may not copy, modify, distribute, or create derivative works of any content without prior written consent from Cielomar Recovery.

7. User Conduct

You agree not to:

Use our services for any unlawful purpose.
Engage in any behavior that could harm the well-being or privacy of other clients or our staff.
Interfere with the operation of our website, services, or technological systems.
Attempt to access, collect, or disclose information about other users or clients without authorization.

8. Payment and Refund Policy

Payment Terms: Payments for services, including therapy sessions, subscriptions, and virtual programs, must be made in accordance with the terms presented at the time of purchase. Prices are subject to change at any time without notice.
Refunds: Refunds are granted at the discretion of Cielomar Recovery. Specific refund terms, if applicable, will be provided during the sign-up or purchase process for each service.

9. Termination of Services

We reserve the right to suspend or terminate your access to our services at any time, for any reason, including but not limited to:

Breaching these Terms and Conditions.
Engaging in conduct that is harmful to our clients, staff, or business.
Non-payment for services.

Upon termination, any unpaid balances will remain due, and you will no longer have access to our programs or virtual services.

10. Limitation of Liability

To the fullest extent permitted by law, Cielomar Recovery will not be held liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website, services, or programs.

This includes but is not limited to:

Loss of data.
Personal injury or health complications.
Business interruptions.

You agree that your use of our services is at your sole risk.

11. Modifications to Services

Cielomar Recovery reserves the right to modify or discontinue any part of our services or website, temporarily or permanently, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of services.

12. Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not owned or controlled by Cielomar Recovery. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of third-party websites. You access these third-party sites at your own risk.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

14. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated effective date. By continuing to use our services after any changes, you agree to be bound by the revised Terms and Conditions.

If you have any questions or concerns about these Terms and Conditions, please contact us at:

(650) 556-4565

info@cielomaredr.com

PO BOX 371420

Montara, CA 94037